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Common questions
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Creating a new product
Add and configure a new digital product in your Shopify store with title, price, and files.
Importing an existing product
Attach download files to an existing product already in your Shopify catalog.
Configuring a digital product that includes physical items
Sell physical and digital items together in a single product listing.
Setting up download access at checkout
Let customers access their digital files immediately after checkout from the order confirmation page.
Making a test order
Test your digital product setup and delivery emails before launch.
Fixing page not found error on the download pages
Fix 404 download page errors by updating your Shopify app proxy settings.
Viewing customer download history
View each customer's download activity including accessed files and timestamps.
Resending a delivery email to customer
Send a fresh download email to customers who lost the original.
If we need to see anything on your store, we'll need to know store's password.
NOTE: This is not your Shopify account password - just the password to view your store front.
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